Privacy policy

When you send a message or a technical inquiry, we receive the details you enter in the form: your name, company, email address, telephone number if given, country and the content of your message. A technical inquiry can also include an application, a product of interest, technical requirements, an estimated quantity and a document you choose to attach.

To protect the forms against abuse, we also store a one-way hash of your IP address. The address itself is not stored.

We use these details only to answer and follow up on your inquiry. We do not use them for unrelated marketing, and we do not sell them.

Inquiries are stored in our systems and sent by email to the members of our team who handle them.

We keep inquiries and attached documents for as long as they are needed to answer and follow up on your request, and then delete them.

You can ask us to access, correct or delete the information you sent by contacting us through the contact page.

The website sets a language preference cookie (NEXT_LOCALE) so that you see the site in the language you chose. It also stores your analytics choice in your browser (bigpowdermin-analytics-consent). Both are needed for the site to work as you set it.

We use Google Analytics, loaded through Google Tag Manager, to measure how visitors use the site: which pages are viewed, how visitors arrive, and general device and browser information. Google Tag Manager loads on every page with Google’s consent mode set to “denied”. Until you accept, no analytics cookies are set and no identifier is stored on your device; Google receives only measurement signals without cookies, such as a page view and general browser information. Cookies whose names start with _ga are set only after you accept. Advertising features stay off.

You can change your choice at any time with the Cookie settings link at the bottom of every page. If you withdraw consent, analytics storage is switched back to “denied” and we delete the _ga cookies from your browser.

If a map is shown on the contact page, it is provided by Google Maps, which may set its own cookies under Google’s privacy policy.

The contact form is protected by Cloudflare Turnstile, which checks that a message is sent by a person. To do this, Cloudflare processes technical information about your browser and connection under Cloudflare’s privacy policy. It is not used for advertising.

Staff who sign in to the site’s administration area receive a session cookie. Visitors do not.